Frequently Asked Questions (FAQ)

1. What age range are these ride-on cars suitable for?
Our ride-on cars are designed for kids aged from 3 years old, depending on the specific model. Please check the product details for age recommendations.

2. Are the ride-on cars safe for kids?
Yes, safety is our top priority. All our ride-on cars meet the necessary safety standards and come with features like seat belts, parental remote control, and slow start functions to ensure your child's safety.

3. Do these ride-on cars require assembly?
Assembly will be required, but it's typically straightforward. Each product comes with detailed assembly instructions. If you have any questions or need assistance, our customer support team is here to help.

4. What is the maximum weight capacity for these ride-on cars?
Weight capacity varies by model, but our ride-on cars can typically support kids weighing up to 30kg. Be sure to check the product specifications for the specific model you're interested in.

5. Do the ride-on cars come with a warranty?
Yes, we offer warranties on our ride-on cars. Please check our warranty page link here for warranty information.

6. What type of batteries do these ride-on cars use?
Our ride-on cars are usually powered by rechargeable batteries. Most models use 12V or 24V batteries, depending on the car's size and features.

7. How long does it take to charge the ride-on car's battery, and how long will it last on a single charge?
Charging times and battery life vary by model. On average, it takes about 8-12 hours to charge a ride-on car fully, and the runtime can be anywhere from 1 to 2 hours, depending on the model and usage.

8. Can I purchase replacement parts if something breaks or wears out?
Please contact our customer support team to inquire about specific parts or accessories you may need.

9. Do the ride-on cars come with remote controls for parents?
Yes, many of our ride-on cars come with parental remote controls. This feature allows parents to take control of the car's movements, ensuring the child's safety.

10. What is the return policy if I'm not satisfied with my purchase?
We accept returns for change of mind within 30 days of purchase, provided that:

• The item is unused and in new condition.
• The item is returned in its original, unopened packaging with all accessories, manuals and packaging materials included.
• Proof of purchase is provided.

If your return is due to a change of mind, you are responsible for the return shipping costs. Refunds will be processed to the original payment method once the returned item has been received and inspected.

Please note:

Opened, assembled, used or damaged items are not eligible for a change-of-mind return.
All returns must be authorised by ToyGear before being sent back. Please contact us to obtain a Return Merchandise Authorisation (RMA).
If a returned item is damaged due to inadequate packaging during return transit, the refund may be reduced or declined.
Personalised or special-order items cannot be returned for change of mind.

For full details, please refer to our Refund Policy.

11. Are there any special maintenance requirements for these ride-on cars?
Regular maintenance is minimal. Keeping the car clean and ensuring the battery is properly charged is usually sufficient. 

12. How much is the shipping cost?
We ship Australia-wide.

Shipping costs are automatically calculated at checkout based on your delivery address, the size and weight of your order, and the shipping method selected. A range of delivery options may be available at checkout, with the applicable freight charges displayed before you complete your purchase.

If you prefer, you can also collect your order free of charge from our Brisbane warehouse:

Toygear Warehouse
60 Pickering Street
Enoggera QLD 4051

Opening Hours:
Monday to Friday, 9:00 am – 4:00 pm (excluding Public Holidays).

For more information, please refer to our Shipping Policy: https://www.toygear.com.au/policies/shipping-policy

13. When can I expect my order to ready for pickup or ship?
Most in-stock orders are ready for pickup or dispatched within 1 business day after payment has been received.

If you choose pickup, your order will generally be ready on the same business day or within 24 hours. We will notify you once it is ready for collection.

If you require pre-assembly or local delivery by our warehouse team, please allow at least one week's notice when placing your order. These services are subject to availability and must be booked in advance.

Orders shipped via courier are generally dispatched within 1 business day, with delivery times depending on your selected shipping method and destination.

For more information, please refer to our Shipping Policy: https://www.toygear.com.au/policies/shipping-policy.

13. How to maintain batteries of your kids ride on cars? 
Please check here for more details. 

If you have any other questions or need further assistance, don't hesitate to contact our customer support team. We're here to help make your child's ride-on experience enjoyable and safe!